Política de privacidad

Last Updated: August 31, 2026

CarbonTailor (“CarbonTailor,” “we,” “us,” or “our”) operates this website and online store, including all related content, features, products, services, and functionality (collectively, the “Services”).

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our Services, purchase our products, contact us, or otherwise interact with us.

We respect your privacy and are committed to handling personal information responsibly and transparently. By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you or another individual.

Depending on how you interact with our Services, we may collect the following categories of information:

Contact Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address

Order and Transaction Information

  • Products viewed, selected, added to cart, purchased, returned, exchanged, or canceled
  • Order numbers and transaction history
  • Shipping and delivery information
  • Product customization and fitment information
  • Vehicle information provided for product compatibility or customization

Payment Information

Payment and transaction information may include payment method, transaction details, and payment confirmation.

Payment card information is generally processed directly by our third-party payment providers and is handled according to their applicable privacy and security practices.

Account Information

If you create an account, we may collect information such as your email address, password, account preferences, and settings.

Communications

We may collect information contained in communications you send to us, including customer service inquiries, emails, messages, photographs, videos, and other information you voluntarily provide.

Device and Technical Information

We may automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Network information
  • Approximate location derived from IP address
  • Cookies and similar identifiers
  • Other device or browser information

Usage Information

We may collect information about how you interact with our Services, including pages viewed, products viewed, links clicked, navigation behavior, referring websites, and interactions with our online store.

2. How We Collect Personal Information

We collect personal information from the following sources:

Directly From You

We collect information when you:

  • Place an order;
  • Create an account;
  • Complete a form;
  • Request product or fitment assistance;
  • Contact customer support;
  • Subscribe to marketing communications;
  • Submit a product review;
  • Participate in a promotion; or
  • Otherwise voluntarily provide information to us.

Automatically

We may collect certain information automatically through cookies, pixels, analytics tools, log files, and similar technologies when you use our Services.

From Service Providers

We may receive information from third-party service providers that help us operate our website, process payments, provide analytics, prevent fraud, deliver orders, or provide other business services.

From Other Sources

We may receive information from business partners, advertising platforms, social media platforms, or other third parties where permitted by applicable law.

3. How We Use Personal Information

We may use personal information for the following purposes:

Providing and Operating the Services

We use information to:

  • Process and fulfill orders;
  • Process payments;
  • Arrange shipping and delivery;
  • Verify product compatibility and fitment;
  • Provide customized products and services;
  • Process returns, exchanges, and refunds;
  • Maintain customer accounts;
  • Provide customer support;
  • Respond to inquiries; and
  • Operate and improve our website.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to:

  • Send promotional emails or other marketing communications;
  • Measure the effectiveness of our advertising;
  • Provide relevant advertisements;
  • Understand customer interests and interactions with our Services; and
  • Improve our marketing campaigns.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in the communication or by contacting us.

Where required by applicable law, we will obtain consent before sending certain marketing communications or using information for certain advertising purposes.

Security and Fraud Prevention

We may use personal information to:

  • Detect and prevent fraud;
  • Protect our website and customers;
  • Authenticate accounts;
  • Investigate suspicious activity; and
  • Maintain the security and integrity of our Services.

Legal and Compliance Purposes

We may use personal information to comply with applicable laws, regulations, legal processes, court orders, or governmental requests, and to establish, exercise, or defend legal claims.

4. We Do Not Sell Your Personal Information

We do not sell your personal information to third parties for monetary consideration.

We may disclose personal information to service providers and business partners when reasonably necessary to operate our Services, process transactions, provide customer support, perform analytics, prevent fraud, deliver orders, or measure and improve advertising.

Where applicable law considers certain disclosures or activities to constitute “sale” or “sharing” of personal information, you may have the right to opt out of those activities.

We do not sell customer email addresses, phone numbers, mailing addresses, or other contact information as a standalone customer list.

5. Customer Photos, Videos, Reviews, and Testimonials

Customers may voluntarily provide photographs, videos, reviews, testimonials, or other content to us for customer service, product support, fitment verification, or other purposes.

We will not use customer photographs, videos, testimonials, names, or other personally identifiable customer content in our advertising or promotional materials without the customer's permission, unless otherwise permitted by applicable law.

If you voluntarily submit content for publication, such as a product review, you understand that the content may be displayed publicly as described at the time of submission.

If you have previously provided content and would like us to stop using it for promotional purposes, please contact us at carbontailorinfo@gmail.com.

6. Data Minimization

We collect personal information only when reasonably necessary to provide, operate, secure, improve, or communicate with you about our Services.

We do not operate our Services for the primary purpose of collecting personal information.

We do not require you to provide personal information that is unnecessary to complete a transaction or provide a requested service, except where such information is reasonably necessary for security, fraud prevention, legal compliance, or other legitimate business purposes.

7. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

  • Operate and secure our website;
  • Remember preferences;
  • Understand how visitors use our Services;
  • Analyze website performance;
  • Measure advertising effectiveness;
  • Provide relevant advertising; and
  • Improve our Services.

Depending on your location and applicable law, you may have the right to control certain cookies and similar technologies.

Your browser or device may also provide controls for managing cookies and tracking technologies.

8. How We Share Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may share information with service providers that assist us with:

  • Ecommerce and website hosting;
  • Payment processing;
  • Order fulfillment;
  • Shipping and delivery;
  • Fraud prevention;
  • Customer support;
  • Email and communications;
  • Analytics;
  • Advertising and marketing;
  • Website security; and
  • Other business operations.

Advertising and Analytics Partners

We may share certain information with advertising, analytics, and technology providers to measure advertising performance, understand website activity, and provide or improve advertising services.

Depending on your location and applicable law, certain forms of sharing for targeted or cross-context behavioral advertising may be subject to opt-out rights.

Legal and Regulatory Authorities

We may disclose information when reasonably necessary to comply with applicable law, legal processes, court orders, governmental requests, or to protect our rights, property, customers, or Services.

Business Transactions

Personal information may be disclosed as part of a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction.

With Your Consent

We may disclose information when you specifically request or authorize us to do so.

9. Shopify and Third-Party Service Providers

Our online store is powered by Shopify.

Shopify and other third-party service providers may process personal information on our behalf or independently as permitted by applicable law, depending on the services they provide and the role they perform.

These providers may assist us with ecommerce functionality, hosting, payment processing, fraud prevention, analytics, advertising, customer communications, order fulfillment, shipping, and other business operations.

For information about how Shopify handles personal information, please review the Shopify Privacy Policy.

Third-party payment providers may also process payment information according to their own privacy policies and security practices.

10. Payment and Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

When payment information and other sensitive information is transmitted through our Services, it is protected using secure connections, including HTTPS and Transport Layer Security (TLS) encryption where applicable.

Payment transactions may be processed by third-party payment providers that use security measures designed to protect payment information.

We do not ask customers to send complete credit card numbers, security codes, passwords, or other highly sensitive payment credentials through ordinary email or unsecured messaging channels.

Although we take reasonable steps to protect personal information, no method of transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our Services;
  • Complete transactions;
  • Maintain business and transaction records;
  • Comply with legal and regulatory obligations;
  • Resolve disputes;
  • Prevent fraud;
  • Enforce our agreements; and
  • Protect our legal rights.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

12. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, including:

  • Right to Know / Access: Request information about the personal information we collect, use, or disclose.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Delete: Request deletion of personal information, subject to applicable exceptions.
  • Right to Data Portability: Request a copy of certain personal information in a portable format.
  • Right to Opt Out: Opt out of certain sales, sharing, or targeted advertising activities where applicable.
  • Right to Limit Certain Uses: Where applicable, request limits on certain uses or disclosures of sensitive personal information.
  • Right to Non-Discrimination: We will not unlawfully discriminate against you for exercising applicable privacy rights.

We may need to verify your identity before processing certain requests in order to protect your information and prevent fraudulent requests.

To exercise your privacy rights, please contact us using the information provided in Section 18.

13. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Depending on the circumstances, these rights may include the right to:

  • Know what personal information we collect, use, or disclose;
  • Request access to personal information;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information, subject to applicable exceptions;
  • Opt out of the sale or sharing of personal information;
  • Opt out of certain targeted or cross-context behavioral advertising;
  • Limit certain uses and disclosures of sensitive personal information where applicable; and
  • Receive equal treatment for exercising privacy rights.

We do not sell your personal information for monetary consideration.

If applicable law treats certain advertising-related disclosures as “sharing,” you may have the right to opt out of such sharing.

Global Privacy Control

Where required by applicable law, we will honor a valid Global Privacy Control (GPC) signal as a request to opt out of the sale or sharing of personal information for targeted advertising purposes.

You may also contact us directly to exercise applicable privacy rights.

14. European Economic Area and United Kingdom Privacy Rights

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data protection laws, you may have additional rights regarding your personal information.

Depending on the circumstances, our legal basis for processing personal information may include:

  • Contractual necessity, such as processing and fulfilling your order;
  • Legal obligations, such as maintaining required transaction records;
  • Legitimate interests, such as fraud prevention, website security, and improving our Services, where permitted by law; and
  • Consent, where consent is required.

Depending on applicable law, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion;
  • Restrict processing;
  • Object to certain processing;
  • Request data portability;
  • Withdraw consent where processing is based on consent; and
  • Lodge a complaint with the relevant data protection authority.

15. International Data Transfers

Because we work with service providers and business partners located in different countries, your personal information may be transferred to, stored in, or processed in countries outside your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information, which may include recognized contractual or other lawful transfer mechanisms.

16. Promotions, Discounts, and Incentives

From time to time, we may offer promotional codes, discounts, free products, loyalty benefits, or other incentives as part of a purchase, customer promotion, marketing campaign, or other legitimate business activity.

We do not offer incentives primarily for the purpose of collecting personal information.

Where required by applicable law, we will provide additional information about the terms, eligibility requirements, and other conditions applicable to a promotion or incentive.

17. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, payment providers, social media platforms, or other services.

We are not responsible for the privacy, security, or content practices of third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

18. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided us with personal information, please contact us at carbontailorinfo@gmail.com.

If we determine that we have collected personal information from a child in circumstances where deletion is required by applicable law, we will take reasonable steps to delete the information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to understand how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:

HONG KONG CARBONTAILOR TRADING CO., LIMITED

Registered Address:
Room D07, 8/F, Phase 2, Kai Tak Industrial Building,
99 King Fuk Street, San Po Kong, Hong Kong

Email: carbontailorinfo@gmail.com

Company Registration Number: 77349411

We will review and respond to privacy-related requests within the time required by applicable law.