Last Updated: August 31, 2026

Thank you for choosing CarbonTailor. We are committed to providing reliable, secure, and trackable shipping for every order.

This Shipping Policy explains our order processing times, production times, shipping methods, estimated delivery times, shipping charges, customs responsibilities, and procedures for handling shipping-related issues.

1. Order Processing & Production

In-Stock Products

Orders for in-stock products are generally processed within 1–3 business days after payment is successfully received.

Custom-Made Products

Custom-made products, including steering wheels, floor mats, body kits, and other bespoke products, require additional production time.

Production typically takes 10–15 business days, depending on the product, customization options, availability of required OEM components, and production schedule.

For products requiring special materials, OEM parts, special finishes, or extensive customization, additional production time may be required.

Order Confirmation

For certain custom orders, a CarbonTailor team member may contact you within 24 hours to confirm your vehicle information, product specifications, or customization details.

Please check your email after placing an order and respond promptly if confirmation is required.

Final Product Approval

For selected custom-made products, we may provide photos of the completed product before shipment for your approval.

Once the product has been confirmed and approved, it will be prepared for shipment.

2. Shipping Methods & Shipping Rates

We primarily use tracked express shipping services provided by carriers such as DHL, FedEx, UPS, or other reputable international carriers, depending on the destination and shipment requirements.

Shipping Charges

Shipping fees are calculated based on factors including:

• Delivery destination
• Product size and weight
• Shipping method
• Order contents
• Carrier availability

The applicable shipping charge will be displayed at checkout before you complete your purchase.

For certain products or destinations, additional shipping charges may apply due to oversized dimensions, remote locations, special handling, or carrier restrictions.

Free Shipping

If free shipping is offered for a specific product, promotion, or order value, the applicable terms will be clearly displayed on the product page, promotional offer, or checkout page.

Unless otherwise stated, free shipping promotions may be subject to destination, product, order-value, or geographic restrictions.

3. Estimated Delivery Times

All delivery estimates below are provided for reference only and are not guaranteed delivery dates.

Unless otherwise stated, all processing, production, and transit times are expressed in business days.

United States

In-stock products

• Processing: 1–3 business days
• Transit: approximately 10–13 business days
• Estimated total: approximately 10–18 business days

Custom-made products

• Production: approximately 10–15 business days
• Transit: approximately 10–13 business days
• Estimated total: approximately 15–30 business days

Most U.S. customers receive their orders within approximately 7–10 business days after shipment, depending on the destination and carrier.

Canada

In-stock products

• Processing: 1–3 business days
• Transit: approximately 7–10 business days

Custom-made products

• Production: approximately 10–15 business days
• Transit: approximately 7–10 business days

Delivery times may vary depending on customs clearance, destination, and carrier performance.

Mexico, Australia, United Kingdom, Europe & Other International Destinations

Shipping is available to selected international destinations.

Typical transit times are approximately 10–13 business days after the order has been processed or the custom product has been completed, depending on the destination and carrier.

Customs clearance and local delivery conditions may result in additional delays.

Important Delivery Notice

The estimated delivery time does not include delays caused by:

• Customs clearance
• Import inspections
• Severe weather
• Natural disasters
• Carrier disruptions
• Labor disruptions
• Incorrect or incomplete delivery information
• Remote-area delivery
• Other circumstances beyond CarbonTailor's reasonable control

4. Shipping Destinations

CarbonTailor ships to the United States, Canada, Mexico, Australia, the United Kingdom, Europe, and selected international destinations.

Shipping availability may vary depending on the product and destination.

Certain locations may not be available for delivery due to carrier restrictions, customs requirements, product restrictions, or other logistical limitations.

If shipping is unavailable for your destination, the applicable shipping option may not appear at checkout.

Restricted or Unavailable Locations

We may be unable to ship to:

• Certain remote or isolated locations
• Locations not serviced by our shipping carriers
• Certain military addresses
• Certain P.O. Boxes
• Locations subject to carrier or customs restrictions
• Countries or territories where importation of the relevant product is restricted

If you are unsure whether we can ship to your location, please contact us before placing your order.

5. Remote Areas & Oversized Shipments

Additional shipping charges may apply to:

• Remote or rural locations
• Islands or territories
• Certain postal codes
• Oversized products
• Large or heavy shipments
• Locations requiring special delivery arrangements

If additional shipping charges are required after your order is placed, CarbonTailor will contact you before shipment whenever reasonably possible.

For oversized products such as certain body kits or large automotive components, shipping costs and delivery times may differ from standard products.

6. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number when tracking information is available.

Please allow approximately 1–2 business days for the carrier's tracking system to begin showing movement after the shipment has been picked up.

Tracking updates may occasionally be delayed while the package is being transferred between international facilities or undergoing customs clearance.

7. Customs, Duties, Taxes & Import Fees

CarbonTailor ships internationally, and some orders may be subject to import duties, tariffs, VAT, GST, brokerage fees, customs fees, or other charges imposed by the destination country.

Customer Responsibility

Unless otherwise explicitly stated at checkout or in a specific promotion, the customer is responsible for any applicable customs duties, tariffs, import taxes, VAT/GST, brokerage fees, or other destination-country charges.

These charges are determined by the customs authority or carrier in the destination country and are outside CarbonTailor's control.

United States

Depending on the product, order value, applicable regulations, and customs requirements, U.S. orders may be subject to import duties, tariffs, taxes, or other applicable fees.

Any such charges that are not collected at checkout are the customer's responsibility.

Canada

Canadian orders may be subject to applicable duties, GST/HST, brokerage fees, customs charges, or other import-related fees.

These charges, when applicable, are the customer's responsibility unless otherwise stated at checkout.

Other International Destinations

Customers in other countries may be responsible for applicable VAT/GST, customs duties, tariffs, brokerage fees, and other import charges imposed by local authorities.

Please contact your local customs office if you need information regarding potential import charges before placing an order.

Customs Delays

CarbonTailor is not responsible for delays caused by customs inspections, customs clearance procedures, import documentation, or other actions taken by local authorities.

8. Shipping Damage, Missing Items & Incorrect Products

We carefully inspect and package orders before shipment. However, shipping damage or delivery issues may occasionally occur.

If your package arrives damaged:

1. Take clear photos of the outer packaging before opening it, if possible.
2. Take clear photos of the damaged product and packaging materials.
3. Contact us within 72 hours of delivery.
4. Do not install, modify, or use the product before the issue has been reviewed.

If you receive an incorrect or incomplete order, please contact us within 72 hours of delivery and provide photos of the products received and the packaging/labels.

Please retain the original packaging and shipping materials until the issue has been resolved, as they may be required for a carrier claim.

9. Delivery Issues, Lost or Stolen Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your delivery address
• Mailroom or reception area
• Garage or other safe delivery locations
• Neighbors or household members
• The carrier's delivery confirmation

If the package still cannot be located, please contact us as soon as possible so we can assist with the carrier investigation where applicable.

For packages delayed or lost while in transit, CarbonTailor may assist in communicating with the carrier and submitting an eligible shipping claim.

However, delivery times and carrier investigations are ultimately subject to the carrier's procedures.

10. Signature Requirements

For certain high-value orders, particularly orders exceeding $350 USD, a signature may be required upon delivery.

Signature requirements are determined by the shipping carrier and delivery circumstances and may vary by destination.

If a signature is required, please ensure that someone is available to receive the shipment.

11. Address Changes

Please carefully review your shipping address before completing your order.

If you need to change your shipping address after placing an order, contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address change will be possible once the order has entered production or been handed to the carrier.

Additional shipping or rerouting charges resulting from an incorrect address may be the customer's responsibility.

12. Unforeseen Delays

Although we work with reputable carriers and carefully monitor our shipments, delivery delays may occur due to circumstances beyond our control, including:

• Customs clearance
• Severe weather
• Natural disasters
• Carrier delays
• Labor disruptions
• Transportation disruptions
• Government restrictions
• Import inspections
• Other unforeseen events

If a significant delay occurs, please contact us and we will do our best to assist you.

13. Contact Us

If you have any questions regarding shipping, delivery times, tracking, customs, or your order, please contact our customer service team:

Email: carbontailorinfo@gmail.com

We are happy to assist you with your order and shipping questions.

CarbonTailor reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated revision date.