FAQs

🚗 Orders & Shipping

Do you offer free shipping and tax-free orders?

Yes! We offer free worldwide shipping on most orders over $99, and all eligible orders are tax-free.

How long will it take to receive my order?

Our shipping policy is as follows:

• In-stock items: Orders are processed within 3 business days, and shipping usually takes 5–7 business days.

• Custom products (e.g., steering wheels, body kits): Production typically takes 2–3 weeks, with shipping of 5–7 business days. So from order placement to delivery, expect approximately 1 month for custom items.

Can I track my order?

Absolutely! You can track your shipment anytime using the tracking number provided on our Track Your Order page.

💳 Payment & Returns

What payment methods do you accept?

We currently accept: Shop Pay, Apple Pay, Google Pay, Visa, MasterCard, AMEX, and PayPal.

What is your return policy?

We offer a 30-day return window on eligible items. Products must be unused, in their original condition, and in the original packaging.
Defective items returned within 30 days are eligible for a 100% refund (excluding shipping).

⚠️ Please note: All custom products are non-cancellable after 24 hours of placing the order.

Do I need to provide my OEM part for a custom product?

No — all of our custom products include replaceable OEM-compatible parts, so you do not need to send your original component.
However, if you don’t see a style you like, you are welcome to send us your own OEM part for customization.

🔧 Custom Products (Steering Wheels, Body Kits)

How long does it take to receive a custom product?

Each custom item is handcrafted and typically takes 2–3 weeks to complete. Shipping usually takes 5–7 business days. From order placement to delivery, expect roughly 1 month. High-quality custom products are worth the wait!

Are CarbonTailor steering wheels brand new?

We use refurbished OEM steering wheel cores, but every wheel is fitted with brand-new carbon fiber and materials. You can think of them as OEM+.

Is it real carbon fiber? The price seems too good to be true.

Yes — we only use 100% genuine carbon fiber. No gimmicks, no inflated pricing.

☑Still have questions?

Feel free to reach out to us at support@carbontailor.com — we’re always here to help!