Privacy policy

Last updated: July 25, 2025

CarbonTailor (“we,” “us,” or “our”) operates this website and store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you with a curated shopping experience. Our Services are powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the Services, make purchases, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls regarding personal information collection, processing, and disclosure.

By using or accessing any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” refers to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified. Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact Information: Name, email address, phone number, billing and shipping addresses.

  • Financial Information: Credit card or debit card information, payment account details, transaction information, and payment confirmations.

  • Account Information: Username, password, security questions, preferences, and settings.

  • Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your past transactions.

  • Communications: Information included in your messages to us, including customer support inquiries.

  • Device Information: Device type, browser, IP address, network connection, and other unique identifiers.

  • Usage Information: Interaction with our Services, including pages visited and navigation behavior.

2. How We Collect Information

We collect personal information from the following sources:

  1. Directly from You: When you create an account, place an order, communicate with us, or otherwise provide your information.

  2. Automatically: Via cookies, analytics, and similar technologies when you interact with our Services.

  3. From Service Providers: Third parties engaged to provide technology, payment processing, fulfillment, or analytics services on our behalf.

  4. From Partners or Other Third Parties: Business partners or affiliates as permitted by law.

3. How We Use Personal Information

We use personal information for the following purposes:

  1. Providing, Tailoring, and Improving the Services: To fulfill orders, process payments, maintain accounts, arrange shipping, handle returns/exchanges, enable product reviews, and create a personalized shopping experience.

  2. Marketing and Advertising: To send promotional communications, show targeted advertisements, and provide marketing services based on your preferences and activity.

  3. Security and Fraud Prevention: To authenticate accounts, detect and prevent fraud, maintain a secure shopping environment, and protect our Services and users.

  4. Communications: To respond to customer inquiries and provide support.

  5. Legal Compliance: To comply with applicable law, respond to valid legal processes, enforce our policies, or defend against claims.

4. How We Share Personal Information

We may disclose personal information under the following circumstances:

  • Service Providers: Shopify and vendors performing services on our behalf (payment processing, IT, analytics, shipping, etc.).

  • Business and Marketing Partners: To provide marketing services or targeted advertising. You may opt out of targeted ads via your device settings or here.

  • With Your Consent: When you request or authorize disclosure to third parties.

  • Corporate Affiliates: Within our corporate group.

  • Business Transactions or Legal Requirements: For mergers, acquisitions, bankruptcy, subpoenas, or to enforce our policies.

5. Relationship with Shopify

Our Services are hosted by Shopify. Shopify acts as a data processor, while CarbonTailor is the data controller. Information you submit will be shared with Shopify and potentially transferred to countries outside your residence. Shopify may use certain enhanced features for analytics and personalization. To learn more, visit Shopify Privacy Policy.

6. Third-Party Links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review third-party privacy policies before sharing personal information.

7. Children’s Privacy

Our Services are not intended for children under 16 years old (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. Parents or guardians may request deletion of a child’s information by contacting us at carbontailorinfo@gmail.com.

8. Security and Retention

We implement reasonable technical and organizational measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide Services, maintain accounts, comply with legal obligations, resolve disputes, or enforce policies.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access/Know: Request access to the personal information we hold about you.

  • Correction: Request correction of inaccurate information.

  • Deletion: Request deletion of your information.

  • Portability: Request a copy of your information or transfer to another service provider.

  • Opt-Out of Sale or Targeted Advertising: Depending on your jurisdiction, you may opt out of the sale or sharing of your personal information for targeted advertising (Global Privacy Control, CCPA Opt-Out).

You may exercise these rights via the Services or by contacting carbontailorinfo@gmail.com. We will not discriminate against you for exercising these rights. We may require identity verification before processing requests.

10. International Transfers

We may transfer, store, and process personal information outside your country. For transfers from the EU or UK, we rely on recognized mechanisms like Standard Contractual Clauses to ensure adequate protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational needs. Updated policies will be posted on this website with a revised “Last updated” date.

12. Contact Us

For questions, complaints, or privacy-related requests, please contact us:

Email: carbontailorinfo@gmail.com
Address: 99 King Fuk Street, San Po Kong, Kowloon, Hong Kong