Will this steering wheel fit my vehicle?
Check the compatible models, model years, and options listed on this product page. Before ordering, confirm your vehicle's year, model, and current steering wheel configuration. If you are unsure, email us a clear photo of your current steering wheel and your vehicle details so we can help check compatibility.

Will my original steering wheel functions still work?
When your original steering wheel is customized while retaining its original configuration and compatible components, its existing functions can be preserved.

If you are upgrading an older vehicle to a newer-style steering wheel, some functions may change, require additional compatible components, or no longer be available. The exact functionality depends on your vehicle and the steering wheel configuration being installed. Please contact us before ordering to confirm which functions your chosen setup will support.

Is the steering wheel completely brand new?
Our custom steering wheels use refurbished original-equipment steering wheel cores, finished with new carbon fiber and upholstery materials. The core is refurbished; the entire assembly is not newly manufactured.

Is it genuine carbon fiber?
Yes. The carbon fiber sections use genuine carbon fiber. The steering wheel also contains its structural core, upholstery, and other components; it is not made entirely from carbon fiber.

Do I need to send in my original steering wheel?
No. Our standard custom steering wheel orders include a steering wheel core, so you do not need to send us your original wheel. If you would like us to customize your own component, please contact us to confirm feasibility and shipping arrangements before sending it.

Are the airbag, buttons, trim, and paddle shifters included?
The airbag is not included. Buttons, trim pieces, and paddle shifters can be supplied when selected and purchased as part of your order. Please check your selected options and the package contents. Components shown in installation or reference photos are not automatically included.

How long does production and delivery take?
Your steering wheel is made to order. Production and shipping are two separate stages.

Production: Typically 10–15 business days (approximately 2–3 weeks). Additional customization, special materials, required components, or confirmation of your specifications may extend production time.

Shipping after production: Approximately 7–10 business days to Canada and 10–13 business days to the United States and other supported international destinations.

These are estimates rather than guaranteed delivery dates. Customs clearance, remote-area delivery, and carrier disruptions may cause delays. Please see our Shipping Policy for full details.

Do you offer free shipping?
Eligible orders over US$99 qualify for free shipping. Any exclusions or shipping charges are shown before payment.

Are duties and taxes included?
For eligible orders covered by our duties-and-taxes-included shipping offer, applicable import charges are included, with no additional import payment due upon delivery. Any exclusions will be disclosed before purchase. If you receive an unexpected customs or carrier payment request, contact us before paying.

Can I pay in installments?
Afterpay and Klarna installment options may be available at checkout. Availability depends on your country, order amount, and provider eligibility. The provider will show the available payment schedule, any interest or fees, and approval requirements before you commit.

What other payment methods can I use?
We support major options including Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, and Google Pay, where available. Additional local methods may be offered. Your checkout shows the methods available for your order.

Can I cancel or return my custom steering wheel?
You may cancel your order within 24 hours of purchase, provided production has not started. Once production begins, cancellation, return, or refund requests due to a change of mind or personal preference are generally not accepted.

If your steering wheel arrives damaged, has a confirmed manufacturing defect, differs significantly from your confirmed specifications, or was incorrectly manufactured or supplied by CarbonTailor, we will review the issue and may offer repair, replacement, or a partial or full refund, depending on the circumstances.

Please obtain written return instructions before sending any item back. For full conditions, shipping costs, and refund procedures, read our Return & Refund Policy.

What if my wheel arrives damaged, defective, or incorrect?
Email carbontailorinfo@gmail.com with your order number, a description, and clear photos or videos. For shipping damage, include packaging photos. We will review the issue under our Return & Refund Policy.

Should I arrange professional installation?
We recommend installation by a qualified automotive technician. Ask your installer to confirm compatibility and which original components need to be transferred before installation begins.

How do I track my shipment?
Once dispatched, use the tracking details provided to follow your shipment on our Track Your Order page.

Need help choosing your configuration?
Email carbontailorinfo@gmail.com with your vehicle details, a photo of your current steering wheel, and the options you would like.