Orders & Shipping

Do you ship internationally?
We ship to supported destinations, including the United States, Canada, Mexico, Australia, the United Kingdom, European countries, and selected other markets. Availability depends on the product and delivery address. Contact us before ordering if your destination is unavailable at checkout.

Do you offer free shipping?
Free shipping is available on eligible orders over US$99. Eligibility and any shipping charges are shown at checkout before payment.

Are import duties and taxes included?
Eligible orders include applicable import duties, tariffs, and customs clearance or brokerage fees, as disclosed before purchase. Any applicable sales tax is included in or displayed as part of your checkout total. Exclusions are disclosed before payment. If you receive an unexpected import-related payment request for an eligible order, contact us before paying.

How long will my order take to arrive?
Delivery time depends on the product and destination. The estimates below include production or processing and shipping:

• In-stock products: 1–3 business days for processing plus 10–13 business days in transit. Estimated total: 11–16 business days.
• Custom caliper covers and custom floor mats: 3–5 business days for production and processing plus 10–13 business days in transit. Estimated total: 13–18 business days.
• Custom steering wheels and made-to-order carbon fiber exterior accessories — Canada: 10–15 business days for production and processing plus 7–10 business days in transit. Estimated total: 17–25 business days.
• Custom steering wheels and made-to-order carbon fiber exterior accessories — United States and other supported destinations: 10–15 business days for production and processing plus 10–13 business days in transit. Estimated total: 20–28 business days.

Business days exclude weekends and public holidays. Different timelines for special products or customization requests will be disclosed before purchase. Delays in providing required details or approvals, customs inspections, weather, or carrier disruptions may extend the estimates.

Can I track my order?
Yes. Tracking details will be provided after dispatch. Visit our Track Your Order page to check your shipment. Please allow approximately 1–2 business days after carrier pickup for tracking updates to appear.

Products & Customization

How do I confirm compatibility before ordering?
Review the product’s compatibility notes and provide any requested vehicle details, including year, make, model, trim, and relevant configuration. If your vehicle has been modified or you are unsure about fitment, contact us with clear photos before purchasing.

Are all products made from the same materials?
No. Materials and construction vary by product and selected option. Refer to the individual product page for material specifications, component condition, and included parts. Contact us before ordering if you need clarification.

Can I change my order details?
Contact us as soon as possible. Changes to vehicle details, customization, or shipping information require confirmation and may not be possible once production starts or the order is dispatched.

Can you help with installation?
Yes. Contact us if the supplied instructions are unclear or the product does not appear to fit. Stop installation rather than forcing or modifying the item. Professional installation is recommended where appropriate, particularly for products involving vehicle controls or safety-related components.

Payments

What payment methods do you accept?
Available payment methods are displayed at checkout and may vary by location, device, currency, and order eligibility. Only the methods available at checkout can be used for your purchase.

Can I pay in installments?
Installment options may be available through supported providers when displayed at checkout. Approval, payment schedules, fees, and eligibility are determined by the provider. Review its terms before confirming payment.

Returns & Order Support

Can I return an in-stock product?
Eligible non-custom items may be returned within 30 days of delivery, unused and uninstalled, with original packaging and accessories. Buyer-reason returns incur return shipping costs and may incur a 10–15% restocking fee. See our Return & Refund Policy.

Can I cancel or return a custom product?
Cancellation may be requested within 24 hours of purchase if production has not started. Once production starts, change-of-mind cancellations and returns are not normally accepted. Defective or incorrectly supplied items are reviewed separately.

What if my item arrives damaged, defective, or incorrect?
Contact us promptly, preferably within 72 hours, with your order number and photos. Do not install or modify it before review. We will assess an appropriate repair, replacement, or refund. We cover reasonable required return shipping for confirmed manufacturing defects or incorrectly supplied items. Obtain return authorization first.

When will I receive an approved refund?
Refunds are normally processed to the original payment method within 10 business days after approval following return inspection. Payment providers may require additional time. Applicable consumer rights remain unaffected.

How can I contact CarbonTailor?
Email carbontailorinfo@gmail.com. Include your order number, if available, and relevant vehicle details or photos so we can assist you.