Do caliper covers improve braking performance?
Caliper covers are styling accessories. They do not replace your brake calipers or upgrade braking performance.

How long will my custom caliper covers take to arrive?
Production and processing take 3–5 business days. Shipping takes approximately 10–13 business days after dispatch. Estimated total delivery time is 13–18 business days, excluding weekends and public holidays. Delays in confirming customization details, customs inspections, or carrier disruptions may extend this estimate.

Can I track my order?
Yes. Once your order ships, we will provide tracking details. You can check your shipment on our Track Your Order page.

Can I change my vehicle details, color, or customization after ordering?
Contact us as soon as possible. Changes require our confirmation and may not be available once production has started. Please check all vehicle and customization details before submitting your order.

What if I am unsure how to install the caliper covers?
Please contact us before installation if any step is unclear. We can provide installation guidance for your product. Do not force the covers into place or drive the vehicle if they interfere with the wheels or brake components.

What if the covers appear not to fit?
Stop installation and contact us with your order number, vehicle details, and clear photos or videos showing the issue. We will help determine whether the problem relates to installation or product compatibility.

How can I get help with my order?
Email carbontailorinfo@gmail.com. For installation or fitment questions, include your order number, vehicle details, and clear photos or videos so we can assist you more efficiently.

Can I cancel my custom order?
You may request cancellation within 24 hours of purchase, provided production has not started. Once production begins, cancellation due to a change of mind or customer preference is not accepted.

Can I return custom caliper covers if I change my mind?
Custom caliper covers are made to your selected specifications and are not eligible for change-of-mind returns once production has started. Please confirm your vehicle details and selected options before ordering. Claims involving damaged, defective, or incorrectly supplied items are reviewed separately under our Return & Refund Policy.

What if my order arrives damaged, defective, or incorrect?
Contact us promptly, preferably within 72 hours of delivery, with your order number and clear photos of the product, packaging, and issue. Do not install or modify the item before we review it. Depending on the circumstances, we will arrange an appropriate repair, replacement, or refund.

Who pays return shipping if there is a confirmed product issue?
For confirmed manufacturing defects or incorrectly supplied items, CarbonTailor covers reasonable return shipping costs when a return is required. Contact us for authorization and return instructions before sending anything back.

Is damage caused by incorrect installation covered?
Damage caused by incorrect installation, forced fitting, unauthorized modification, or misuse is not treated as a manufacturing defect or eligible for a refund on that basis. A fitment concern caused solely by incorrect installation does not qualify as a product defect or an incorrectly supplied item. This does not affect claims for confirmed manufacturing defects, incorrectly supplied items, or your applicable consumer rights.

How are payment disputes handled?
Please contact us first so we can help resolve the issue. If a payment dispute is opened, we may submit relevant order details, confirmed specifications, installation guidance, and communication records to the payment provider for review.